Shipping of your parcels
The delivery of our parcels is entrusted to the Colissimo service of La Poste and Delivengo service for shipments outside France.
Orders placed before 12 noon on weekdays are generally prepared the same day and dispatched within 24 to 48 hours depending on the number of orders. The delivery time for a Colissimo is 48 hours for metropolitan France. A longer delivery time is necessary for international deliveries and in French overseas departments and territories.
In the event of a missing product, a first partial delivery of the available products is made, then a second one as soon as they are restocked. A message indicates the delivery time in case of restocking. You always have the possibility to modify your order by contacting us.
The preparation of orders is carried out with care, in compliance with health regulations. The invoice for all purchases made is included in the parcel.
To help our postmen
We thank you :
- To avoid physical contact as much as possible
- To respect the barrier gestures
- To wear a mask in the event of a pandemic
- To give your mobile phone number and, if necessary, the access code to the building, so that you can be contacted when they come.
No, mail and parcel delivery operates independently of post offices.
Yes, in addition to your postal address, your mobile phone number can help the Post Office to contact you to facilitate delivery. Remember to include it with your contact details.
Shipments are made every day of the week. The delivery time depends on the transport of the package and the customs formalities. For Europe, orders are delivered within 4 to 6 days. For North America and Asia, it takes about 6 to 8 days.
When your order is processed, a tracking number is sent to you by e-mail. With this number, you can find out the status of your parcel on the following website:
When the Post Office takes charge of your parcel, an e-mail is sent to you with the tracking number.
Remember to check your spam if you do not receive anything!
In your account, you can find the shipping history and tracking number for each order.
Contact us by email at firstname.lastname@example.org and indicate :
- your name
- the date of your order (the order number is not necessary).
We will make the necessary arrangements with the postal service.