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Site security

Is there any risk in paying online?

The TRICOTEZ-MOI website uses SSL (Secure Socket Layer) technology which encrypts the data you enter on your computer. This means that your credit card information (card number, expiry date and the cryptogram on the back) is not transmitted unencrypted over the Internet and is not communicated to TRICOTEZ-MOI. SSL technology, which uses a 128-bit encryption key, is currently the most widely used data security protocol in the world, particularly for e-commerce sites.

If you choose the Caisse d'Epargne payment method, you benefit from the 3D-Secure protocol in addition to SSL (Secure Socket Layer) technology. The 3D Secure protocol introduces a personal data into the validation of the payment by bank card, allowing your bank to identify you. During the payment process, once you have entered your bank details, you will receive a message from your bank, via your mobile or landline telephone, giving you the code to enter to finalise your payment. If your bank does not validate this personal data (a code to be entered), the transaction is interrupted.

In France, banks are obliged to cover the risk of fraudulent use of bank cards. If you believe that you have been the victim of credit card fraud, contact your bank as soon as possible.

Are my personal details safe on the site?

When you fill in the online registration form that allows you to open an account, your personal data is protected by SSL (Secure Socket Layer) encryption technology. The information entered (address, email, but also your measurements...) from your computer does not circulate unencrypted on the Internet and the level of encryption does not allow it to be detected. Only your secret code allows access to your account. Keep it carefully. You can change it at any time.

In accordance with the French Data Protection Act of 6 January 1978, the knitme.com website is registered with the CNIL (Commission nationale de l'informatique et des libertés) under number 2142004 v 0.

Why do I have to open an account?

Opening an account on TRICOTEZ-MOI gives you access to different services. With your account, you can place orders, pay for your purchases by cheque, bank transfer or credit card online, track your order, obtain a status report on your purchases, benefit from commercial offers and receive the newsletter.

How do I secure my password?

Choose your password carefully, avoiding the most commonly used terms and phrases. Use a combination of upper and lower case letters, numbers and characters of at least 8 characters. The use of the same password for several accounts is not recommended. Finally, keep your password in a protected place; avoid leaving it on your computer.

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